Privacy Policy

The General Data Protection Regulation (GDPR) came into force in May 2018 in the European Union. It aims to protect the personal data of individuals within the EU.

EOVOLT, sensitive to the protection of personal data, has put in place the necessary measures to guarantee respect for the privacy of its users. Furthermore, EOVOLT strives to collect only what is strictly necessary in terms of personal data, in order to ensure the quality of its services, in particular the proper application of the manufacturer's warranty.

This privacy policy defines and informs you of the way in which EOVOLT (SAS LION DISTRIBUTION) uses and protects the information that you transmit to us, if applicable, when you use this site accessible from the following URL: www. eovolt.com (hereinafter the “Site”).

Please note that this confidentiality policy may be modified or supplemented at any time by EOVOLT, in particular with a view to complying with any legislative, regulatory, jurisprudential or technological developments. These modifications bind the User as soon as they are put online. The User should therefore regularly consult this confidentiality and cookie use policy in order to be aware of any modifications.

PERSONAL DATA

Generally speaking, you can visit the EOVOLT Site without providing any personal information about yourself. In any event, you are in no way obliged to transmit this information to EOVOLT. However, in the event of refusal, you may not be able to benefit from certain information or services that you have requested.

For this reason, EOVOLT may in certain cases ask you to provide information (hereinafter your “Personal Information”):

first and last name
mail address
address
phone number
contact details of your bike store
model of your bike, its serial number, its date of purchase and the invoice proving the purchase

By providing this information, you expressly agree that it will be processed by EOVOLT, for the purposes indicated in point 2 below as well as for the purposes stated at the end of each form.

In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978 as amended, EOVOLT informs you of the following points:

1 – Identity of the data controller

The data controller is the company EOVOLT / LION DISTRIBUTION SAS, having its registered office at WOJO, 4 PL Amédée Bonnet - 69002 Lyon, France, whose legal representative is Luca CHEVALIER in his capacity as Director.

2 – Purposes of the processing

EOVOLT may process your Personal Information:

(a) for the purposes of providing you with the information or services you have requested (in particular: sending the Newsletter); and or

(b) for the purposes of being able to manage your warranty extension requests following the registration of your bicycle on our website; and or

3- Recipients

Only EOVOLT is the recipient of your Personal Information. These, whether in individual or aggregate form, are never transmitted to a third party, notwithstanding the subcontractors used by EOVOLT (you will find more information about them in point 7 below). Neither EOVOLT, nor any of its subcontractors, sells the personal data of visitors and Users of its Site.

4 – Shelf life

Your Personal Information is kept by EOVOLT only for the time corresponding to the purpose of collection as indicated in 2 above which cannot in any case exceed 60 months, i.e. the warranty period for our bicycle frames.

5 – Computer Rights and Freedoms

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the email address hello[a]eovolt.com with the subject line: “My personal data”.

> Right of access and communication of data

You have the right to access Personal Information which concerns you.

Any request for access should be sent to us by email to the address hello[a]eovolt.com with the subject line: “My personal data”

However, due to the obligation of security and confidentiality in the processing of personal data which is incumbent on EOVOLT, you are informed that your request will be processed provided that you provide proof of your identity, in particular by the production of a scan of your valid identity document (in the case of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the case of a written request).

EOVOLT informs you that it will be entitled, where applicable, to oppose requests that are manifestly abusive (due to their number, repetitive or systematic nature).

To help you in your process, particularly if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find below a model letter developed by the Commission Nationale de Information Technology and Liberties (the “CNIL”).

https://www.cnil.fr/fr/modele/courrier/entreprises-son-droit-dacces

> Right to rectification of data

Under this right, the legislation authorizes you to request the rectification, updating, blocking or even erasure of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete.

Any request for access should be sent to us by email to the address hello[a]eovolt.com with the subject line: “My personal data”

> Right to object

The exercise of this right is only possible in one of the following two situations:

When the exercise of this right is based on legitimate grounds; Or
When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.

To help you in your process, particularly if you wish to exercise your right of opposition by means of a written request addressed to the email address indicated in point 1, you will find by clicking on the following link a model letter developed by the CNIL.

https://www.cnil.fr/fr/modele/courrier/supprimer-des-information-vous-concernant-dun-site-internet

6 – Response times

EOVOLT undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time which cannot exceed 1 month from receipt of your request.

7 – Authorized service providers and transfer to a third country of the European Union

EOVOLT informs you that it uses its authorized service providers to facilitate the collection and processing of the data that you have communicated to us. These service providers may be located outside the European Union and communicate the data collected through the various forms on the Site.

Messages are sent via the MailChimp service of Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, located in the USA. Your e-mail address, first and last name as well as other data you have optionally indicated are stored on MailChimp servers in the USA. MailChimp uses this information on our behalf for sending and evaluating the newsletters. Furthermore, based on its own information, MailChimp may use this data in order to optimize or improve its own services, e.g. for the technical optimization of the sending and display of the newsletter or to determine which countries the recipients come from.

As part of website analysis, we use Google Analytics, an online analysis service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). In this context, Google uses servers located in the USA.
The EU Commission has certified in an adequacy decision, the EU-US Privacy Shield, that the level of data protection of the aforementioned countries is identical to that of the EU.

EOVOLT has previously ensured the implementation by its service providers of adequate guarantees and compliance with strict conditions in terms of confidentiality, use and protection of data. In particular, vigilance was focused on the existence of a legal basis for carrying out any transfer of data to a third country. As such, one of our service providers is subject to internal corporate rules (or “ Binding Corporate Rules ”) which were approved by the CNIL in 2016 while the others obey not only Standard Contractual Clauses but also the Privacy Shield.

8 – Complaint to the competent authority

If you consider that EOVOLT is not respecting its obligations with regard to your Personal Information, you can send a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by clicking on the following link:

https://www.cnil.fr/fr/plaintes/internet .

9 – Cookie policy

When you first connect to the EOVOLT website, you are warned by a banner at the bottom of your screen that information relating to your browsing may be recorded in files called “cookies”.